Business Faculty at Charter College
February 2010 - January 2014 | Bellingham, WA
Instruct in computerized accounting, business management, Information Technology, software application, and marketing. Served full-time from 2011-2013. Served at business department chair for 10 months in 2012. Engaged community leaders in program advisory committee feedback. Oversaw student externships and wrote student letters of recommendation based on evidence of attendance, achievement, and GPA.
Business Program Faculty Chair at Charter College
May 2011 - March 2012
Instructor for Computerized Accounting, Information Technology, and Business. Mentor faculty. Business Program Curriculum Committee member. Instrumental in developing Certiport testing center.
Desktop Support Specialist at School Specialty, Inc.
May 2008 - January 2009
For an educational publishing client, supported 400+ users of Information Technology in-person, by phone and via remote access. Diagnosed, repaired and procured Macintosh, Dell and Toshiba laptops, internal and outsourced datacenter servers. Dramatically improved time to process database version update, using change control to comply with Sarbanes-Oxley regulations.
Field Service Technician at Blackburn Office Equipment
March 2005 - October 2007
As a certified technician, installed and maintained Sharp digital imaging equipment, serving challenging client needs. Planned and integrated equipment according to site surveys. Diagnosed and corrected network and facsimile connectivity issues. Loaded and configured printer drivers and scanning software. Clients included Tesoro and BP oil refineries, the U.S. Navy, Washington State Ferries, and U.S. Customs and Border Protection.
IT Manager at BISS Management Services
April 2004 - June 2004
Managed Microsoft Exchange Server, Microsoft Great Plains Accounting and SQL transaction system implementations. Installed and secured datacenter servers, network appliances, cabling and telecommunications. Monitored and resolved datacenter heat buildup. Also desktop and laptop PCs, Point-Of-Sale systems, shipping system, and building security. Wrote process documentation. Procured office equipment and consumables.
Senior Technical Lead at DDM Direct, LLC
September 2000 - February 2004
Dramatically influenced growth of Direct Mail company by developing automated Document Management systems for printing and mailing. Developed MS Access database process to convert mainframe data for USPS discount sort mailing. Moved company computer equipment to new location. Setup and managed network infrastructure including secure, air-conditioned datacenter, cabling to demarcation panel, workstations and software. Planned and installed server, network and workstations for five branch office personnel. QuickBooks Pro installation and upgrades. Traveled to outsourced print bureaus to oversee timely completion of high-priority jobs. Monitored Windows 2000/2003 Server. Led presentations of complex technical solutions to clients, and wrote team response to Requests For Proposal. Managed gift acknowledgement letter program, supervising up to 5 batch data entry personnel. Delegated action items. Executed unit, system and user testing.
Computer Consultant at Keane
October 1998 - September 2000
Maintained Financial Accounting Systems for a natural gas utility. Documented reload/restore processes with dependencies and contingencies. Developed new and modified current software programs in Natural/ADABAS. Performed Year 2000 code remediation. Served in rotating on call to handle after-hours operations issues. Awarded Outstanding Team Member by peers. Proposed a data integration solution from mainframe to Peoplesoft that was chosen over a competing consulting company's solution, saving the client approximately $100K
Unix System Administrator at Cathedral Corporation
February 1996 - August 1998
Served as Unix System Administrator for 30-user Ethernet-based office and print production facility. Managed datacenter transition from Unisys mainframe environment. Installed servers, network terminations, UPS and backup systems, overseeing outsourced cable-runs. As programmer, I created database structures and migrated/converted data from Unisys to Unix. Certified as a PostalSoft programmer. As a lead team member, moved an acquired company's datacenter equipment, data and processes. Started high-speed digital printing department using Xerox 4050 LPS with JDL/FDL/DJDE commands.
Methods Analyst II at Blue Cross and Blue Shield of Western New York
October 1991 - November 1995
Code, test and implement COBOL programming using HP-UX with TurboIMAGE, and JCL with DB2.
CAD draftsperson at Luminescent Systems
August 1986 - July 1991
Create electroluminescent lighting designs for aerospace, automotive and scientific applications.
Northcentral University
2011 – 2014
EdD
Green Mountain College
2008 – 2010
MBA
Concentration: Sustainable Business
State University of New York Empire State College
2006 – 2008
BS
Concentration: Business Administration
Medaille College
2003 – 2004
none
Concentration: Business Administration
Erie Community College
1984 – 1986
AS
Concentration: Computer Science
Frontier Central High School
1980 – 1983
Regents Diploma
Concentration: Physics, Chemistry, Mechanical Drafting
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